Faulty products
If a product you have purchased from Blacatoo website is faulty, damaged (excluding damage caused by misuse), wrongly described or breaches a consumer guarantee, we will cheerfully refund your money, exchange or, where possible, repair the product. 

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Change of mind return
Blacatoo happily gives you a refund or an exchange if you have changed your mind on a purchase, provided that the product is:

- returned within 10 days after it has been purchased; 
- not opened or damaged, and in a re-saleable condition;
- within its use by or best before date; and
still in its original packaging (eg. when the product was sold in a carton, the carton must be unopened). 

Please also bring your proof of purchase (for instance your original receipt, tax invoice or a credit card statement clearly showing your purchase at Blacatoo) with you when returning a product under the change of mind policy. Please note that the delivery fee incurred will not be refunded if a purchase is returned as part of the change of mind policy.

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To make a claim under our faulty returns and change of mind policy, please contact: info@blacatoo.com.au